Privacy Policy for Prime Advisory
Prime Advisory is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and manage your personal information in connection with providing our financial advice services. We adhere to the principles of the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws.
Information We Collect
We collect personal information that is reasonably necessary for us to provide our comprehensive financial advice services. This information may include:
- Identification Information: Your name, date of birth, address, email address, phone number, and tax file number.
- Financial Information: Income, expenses, assets, liabilities, bank account details, superannuation details, investment preferences, insurance policies, and employment details.
- Personal Circumstances: Family details, marital status, health information (relevant to risk insurance or estate planning), and financial goals.
- Interaction Data: Records of our communications with you, including meetings, phone calls, and emails.
- Website Usage Data: Limited, anonymised data about how you interact with our online platform, such as IP address, browser type, and pages visited, collected via cookies or similar technologies for analytical purposes to improve our services and user experience. This data is not used to personally identify you.
We primarily collect this information directly from you through application forms, questionnaires, interviews, and our online platform. We may also collect information from third parties with your consent, such as superannuation funds, insurance providers, employers, or other financial institutions where necessary for providing our advice.
How We Use Your Information
We use your personal information for the following purposes:
- To provide you with personal financial planning, investment management, retirement planning, superannuation advice, wealth creation strategies, estate planning, debt management, risk insurance, budgeting, and tax-effective strategies.
- To assess your financial situation and tailor our advice to your specific needs and objectives.
- To communicate with you about our services, your financial plans, and any relevant updates.
- To comply with our legal and regulatory obligations, including those related to anti-money laundering and counter-terrorism financing.
- For internal business purposes such as administration, risk management, and training.
- To improve our services and the user experience of our online platform.
We will not use your personal information for purposes other than those for which it was collected, unless we have your consent or are required to do so by law.
Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- With Your Consent: To product providers (e.g., superannuation funds, insurance companies, investment platforms) to implement your financial plans.
- To Our Service Providers: To organisations that assist us with IT, administrative, compliance, or professional services (e.g., auditors, legal advisors). These third parties are bound by strict confidentiality agreements and are only permitted to use your information for the purpose for which it was provided.
- As Required by Law: Where we are legally compelled to do so by government bodies, regulatory authorities, or in response to a court order.
- Where Permitted by Law: Such as when necessary to protect our rights, property, or safety, or the rights, property, or safety of our clients or others.
We do not sell or rent your personal information to third parties for marketing purposes.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards. Access to your personal information is restricted to authorised personnel who need the information to perform their duties. Our online platform uses encryption and other security measures to protect data transmitted over the internet.
Your Rights and Access to Your Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do this, please contact us using the details below. We will endeavour to respond to your request within a reasonable timeframe. We may charge a reasonable fee for providing access if extensive searches are required, but we will inform you of any such fees in advance.
If you believe that your personal information is inaccurate, incomplete, or outdated, please contact us so we can update our records.
Complaints
If you have a complaint about how Prime Advisory has handled your personal information, please contact us in writing. We will investigate your complaint and provide you with a response as soon as possible. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Prime Advisory
Level 8, 321 Flinders Lane
Melbourne, VIC, 3000
Australia
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page. We encourage you to review this policy periodically.